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Listed below are the questions that our
customers most frequently ask. If you wish to ask a question that is not on
this list, please ask us using the "contact us" form. Alternatively you may
email us at
Admin@Gthenterprises.com
We value your business and are here to
assist you in any way we can. We answer all emails received - generally within
1 business day.
Q. How do I order one of your products ?
A. At present our ordering system is online only.
Q. What payment methods do you accept ?
A. We accept all major credit cards and paypal.
Q. Can I purchase your products as a gift ?
A. Yes. You may purchase any of our products as a gift. Simply make your
selection and when you get to the shopping cart you have the option to put in
a delivery address that is different to the billing address. Please be aware
we only ship to continental U.S. states.
Q. Can I check the status of my order ?
A. Yes. Once you have placed your order, you can track it on our website using
your order number which is quoted when your order is completed.
Q. I don't live in the United States. Can I still order your products ?
A. Unfortunately at this time we only ship to continental U.S. states.
Q. When will my order ship ?
A. All products on our website are presumed "in stock" and will ship within 3
working days. Occasionally if we are awaiting a shipment from overseas, the
product may not be available for immediate delivery. If this happens, we will
contact you when we receive your order. You will have the option to wait a
little longer for shipment, or cancel your order.
Q. Do you offer a guarantee or warranty ?
A. If you are unhappy with your purchase, you may return it to us for a
refund. You must email us to initiate the return. We will make the refund when
we receive the merchandise back in a resaleable condition. Customer is
responsible for return shipping. See our Returns Policy for more details.
Q. Is it safe to use a credit card when ordering ?
A. Yes. We use Paypal to process all our payments. We do not need your credit
card details on our site. You are transferred to Paypal's secure site to make
your payment.
Q. How much shipping is added to my order ?
A. All Orders are shipped via UPS. Shipping is based on the weight of each product. When you click on a product you will see the amount that will be added to your order for shipping of this item to Continental USA.
Q. What is your privacy policy ?
A. When you visit our site, our web server collects data regarding page
visits, purchases, etc for analytical and marketing purposes. This information
is used to help us provide a better service to our customers. We do not share
your information with anyone.
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